Frequently asked questions

Do I need to be home while you work on my car?

Not necessarily. As long as I have access to the car and we've agreed the job beforehand, plenty of customers leave the car on the drive while they're at work. For anything more involved, I'll let you know if I need you around.

Do I need to provide electricity or water?

No. I bring a fully equipped mobile workshop, including my own power and water, so you don't need to provide anything.

Will parking or space around the car be an issue?

A driveway is ideal, but I can usually work wherever the car's parked, including on-street, as long as there's safe, reasonable access to it.

How do I get a price?

Send an enquiry with your registration, make and model and what the car needs, or call or WhatsApp me directly. I'll give you an honest, upfront price before any work starts, no hidden extras.

What if you find more wrong with the car once you start?

I'll stop, explain exactly what I've found, and quote it separately before doing anything extra. Nothing gets added to the bill without you agreeing to it first.

What happens if a repair can't be finished on the same visit?

If a part needs ordering in or the job needs a second visit, I'll explain why, quote it properly, and get it booked in as quickly as possible.

Can I reschedule or cancel my booking?

Yes, just give as much notice as possible by phone, email or WhatsApp so the slot can be offered to someone else.

Do you offer a warranty on your work?

Yes, every job comes with a 12-month parts and labour warranty as standard.

Will a mobile service affect my car's manufacturer warranty?

No. I use manufacturer-spec parts and follow the same service schedule as a dealer, so your car's warranty stays intact, and you'll get a full digital service record as proof.

What areas do you cover?

I cover Twickenham and London & Surrey. Check the areas page for the full list, or just ask, if you're nearby I can usually reach you.

Can you offer same-day appointments?

In many cases, yes, particularly for urgent issues like a flat battery or a warning light. Get in touch with your location and I'll do my best to fit you in quickly.

Do you offer roadside assistance or emergency breakdown recovery?

No. I carry out booked, scheduled work at your driveway or workplace, not roadside recovery. If your car's stuck or won't start away from home, you'll need a recovery service first.

What don't you cover?

Roadside breakdown recovery and MOT testing, I'm not a testing station, though I can carry out a full pre-MOT check covering the same key safety areas.

What payment methods do you accept?

Card, bank transfer and cash are all fine. Payment's taken once the work's done and you're happy with it.

Can you work on any make or model?

Yes, I work on most petrol, diesel and hybrid cars. Let me know your make, model and registration when you enquire and I'll confirm everything's covered.